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Overview

ArtRants is operated by The Rants Network Ltd. We take complaints seriously and are committed to a fair, transparent, and timely process. This document sets out what you can complain about, how to do so, and what happens next.

What You Can Complain About

We can investigate and act on complaints in the following categories:

Content violations

• Content that violates our Community Guidelines, including personal attacks, harassment, hate speech, or content targeting a specific individual
• Illegal content under UK law, including content that incites violence, is defamatory, or constitutes criminal harassment
• Content that is harmful to children — any content that sexualises, exploits, or is otherwise harmful to minors
• Privacy violations — content that discloses private information about an individual without their consent
• Impersonation — accounts misrepresenting themselves as another real person or organisation

Account and moderation decisions

• Removal or restriction of your content that you believe was incorrect
• Suspension or restriction of your account that you believe was incorrect

What we cannot investigate

We cannot investigate complaints about content you simply disagree with, criticism of artworks or artists, or opinions expressed in rants — even strongly-worded ones. Disagreement with another member's view is not a violation of our Community Guidelines.

How to Make a Complaint

Option 1 — Report button (fastest)

Every rant and comment on ArtRants has a Report button. Use this for content that violates our guidelines. Reports go directly to our moderation queue and are reviewed by the team.

Option 2 — Email

For complaints about account decisions, privacy concerns, legal matters, or issues that cannot be reported through the interface:

The more specific you can be, the faster we can investigate.

Our Process

Every complaint we receive follows this process:

Actions We Can Take

Depending on the outcome of our review, we may:

• Remove content that violates our guidelines or applicable law
• Issue a warning to the account responsible
• Restrict an account temporarily
• Permanently ban an account for serious or repeated violations
• Refer content to law enforcement where we are legally required or it is appropriate to do so
• Restore content or accounts that were removed or restricted incorrectly

We will inform the complainant of the outcome, within the limits of our privacy obligations to the account holder concerned.

Child Safety

Complaints involving content that is harmful to children, or that sexualises minors in any way, are treated as our highest priority. We will respond within 24 hours and take immediate action where required.

We report child sexual abuse material (CSAM) to the Internet Watch Foundation (IWF) and to law enforcement as required by law.

Escalation to Ofcom

If you have completed our internal complaints process and remain unsatisfied, you may escalate your complaint to Ofcom, the UK's communications regulator and the regulator for online safety under the Online Safety Act 2023.

Ofcom can investigate whether a regulated service has complied with its duties under the Online Safety Act 2023. Note that Ofcom does not resolve individual content disputes — it investigates systemic compliance by services.

You should contact Ofcom after completing our internal complaints process, including the appeal stage.

Privacy Complaints

For complaints about how we handle your personal data, you may contact the Information Commissioner's Office (ICO):

You should first raise a data privacy concern with us directly at hello@artrants.com before escalating to the ICO.

Transparency

We will publish an annual transparency report covering:

• The number and categories of complaints received
• The actions taken in response
• The outcomes of internal appeals
• Any referrals made to law enforcement or the IWF

This is in addition to any reporting obligations under the Online Safety Act 2023.

Contact

This procedure is reviewed and updated at least annually, or following any material change to our service or applicable legislation.